Privacy Policy
Deep Cleaning Kingston Privacy Policy
This Privacy Policy explains how Deep Cleaning Kingston collects, uses, stores, and protects personal data about customers and prospective customers. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Deep Cleaning Kingston customers and prospective customers within our service area.
Who we are
Deep Cleaning Kingston is a professional cleaning service operating in the Kingston area. In relation to the personal data of our customers and prospective customers, we act as a data controller. This means we decide how and why your personal data is processed when you engage with our services, visit our website, make an enquiry, or otherwise interact with us.
Personal data we collect
We may collect and process the following categories of personal data when you contact us, request a quote, book a service, or use our website:
Identification and contact details: name, address, service address, billing address, and any other contact details you choose to provide.
Communication details: information included in emails, online forms, enquiries, messages, and feedback you send to us.
Service information: details of the cleaning services you request or purchase, property type and size, access instructions where necessary for the service, and related notes for delivering the service.
Payment and transaction data: information about payments you make to us and services you purchase. We do not store full card details if payment is processed through a secure third-party payment processor.
Technical and usage data: when you use our website, we may collect anonymised or pseudonymised technical data such as IP address, browser type, device information, and information about how you use our website. Where cookies or similar technologies are used, this will be in accordance with applicable law.
How we collect your data
We collect personal data directly from you when you:
Make an enquiry by phone or online.
Request a quote or book a service.
Communicate with us for customer support.
Provide feedback or reviews.
We may also receive personal data indirectly from:
Third-party platforms used for advertising or lead generation, where you have given your information with the expectation of being contacted by service providers.
Payment service providers, to confirm payment status and prevent fraud.
Lawful bases for processing
We process your personal data only when we have a lawful basis under the UK GDPR. Depending on the situation, we rely on the following lawful bases:
Contract: to take steps at your request before entering into a contract and to perform our contract with you, such as providing cleaning services, communicating with you about bookings, and managing your account.
Legal obligation: to comply with legal and regulatory requirements, for example, accounting, tax, and record-keeping obligations.
Legitimate interests: for our legitimate business interests, provided your rights and freedoms do not override those interests. This may include improving our services, managing our relationship with you, responding to enquiries, ensuring network and information security, and preventing or detecting fraud.
Consent: where required, for example in relation to certain marketing communications or optional cookies. When we rely on consent, you can withdraw your consent at any time.
How we use your personal data
We use your personal data for the following purposes:
To respond to enquiries and provide quotes for cleaning services.
To set up and manage bookings, including confirming appointments and service details.
To deliver cleaning services at the agreed address.
To communicate with you about your booking, including changes, cancellations, or follow-up queries.
To manage payments, fees, and charges and to collect and recover money owed to us.
To handle complaints, disputes, or customer support issues.
To maintain business and financial records, including for tax and accounting purposes.
To improve our services, processes, and customer experience.
To send you marketing communications about our services where we are permitted to do so under data protection and electronic marketing laws. You can opt out of marketing at any time.
Data sharing and processors
We do not sell your personal data. We may share your data with trusted third parties to help us provide our services and run our business. These third parties act as data processors and are only permitted to process your data on our instructions and for the relevant purposes.
We may share personal data with:
IT and hosting providers who support the operation of our systems and website.
Payment processors who handle secure payment transactions on our behalf.
Professional advisers, such as accountants or legal advisers, where necessary.
Service management tools used for scheduling and managing bookings.
Other third parties where required by law, such as regulatory bodies, law enforcement agencies, or courts, when we must comply with legal obligations or protect our rights.
Where we use processors, we put in place data processing agreements that require them to protect your personal data and process it lawfully and securely.
International transfers
If any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before transferring personal data. These safeguards may include standard contractual clauses or other mechanisms approved by data protection authorities to ensure your data receives a level of protection essentially equivalent to that provided within the UK.
Data retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
In general, we will retain:
Customer and booking records for as long as you remain a customer and for a period after your last interaction, where necessary to manage any queries, complaints, or legal claims.
Financial and transaction records for the period required by tax and accounting laws.
Enquiry data for a reasonable period to respond to your enquiry and, where appropriate, follow up with you, unless you ask us to delete it sooner and we are not required to keep it by law.
When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer be linked to you.
Your data protection rights
Under the UK GDPR, you have several rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions. Your rights include:
Right of access: you can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can ask us to delete your personal data.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations.
Right to data portability: you can request that we provide your personal data in a structured, commonly used, machine-readable format, and, where technically feasible, transfer it to another organisation.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, or where we process your data for direct marketing.
Right to withdraw consent: where we rely on your consent to process your data, you can withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before withdrawal.
To exercise any of your rights, please contact us using the contact details on our website or in your service documentation. We may need to verify your identity before responding to your request.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes and ensuring that they are subject to appropriate confidentiality obligations.
Marketing communications
We may send marketing communications about our cleaning services where permitted by law, for example where you are an existing customer or where you have given consent. You can opt out of marketing at any time by following the instructions in the communication or by contacting us. Opting out of marketing will not affect service-related communications necessary for your bookings or our contract with you.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contact and complaints
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our website or in your booking confirmation.
You also have the right to lodge a complaint with the UK data protection authority if you are unhappy with how we use your personal data. We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance.
